Terms of Service

Clastra is operated by Sun Gravy Pty Ltd, trading as Clastra ("Clastra", "we", "us"). These Terms form a binding agreement between Clastra and you, and — where you access Clastra through a company account — between Clastra and that company (the "Customer").

By creating an account, accepting an invitation, installing a Clastra application, or using the service in any way, you agree to these Terms. If you accept them on behalf of a company, you confirm you are authorised to bind that company. A company administrator may accept these Terms for all users they invite, and is responsible for those users' compliance.

You must be at least 16 years old and legally able to enter into a contract to use Clastra.

"Clastra" means the platform as a whole, across the following applications. Some are available today and some are planned; we may add, change, limit or withdraw any application, feature or integration at any time.

• Clastra Web Application — the company workspace: strategy and objectives cascade, team planning sessions, people, departments and org structure, reporting, licensing, billing and settings.
• Clastra Mobile Application — the personal AI companion and the voice-first daily ritual for debriefing, prioritising and protecting focus time.
• Clastra Desktop Application and Clastra Browser Extension — optional work-context capture so coaching and suggestions are relevant to what you are actually working on.
• Clastra Wearable Application and Clastra CarPlay Application — planned hands-free surfaces for the daily ritual and reminders.
• Calendar connections — optional connections to Google, Microsoft, Apple, iOS and Android calendars, used to read availability and to create the focus blocks and session events you ask for.
• AI features — drafting, summarising, structuring and coaching assistance across the applications.

Access to the Clastra workspace is invitation-based. Accounts are personal to one individual: you must not share credentials, sign-in codes or devices, and you are responsible for activity under your account.

Company administrators control who is invited, what role a person holds, and when access ends. Roles determine what a person can see and do — for example platform administration, organisation administration, company administration, department leadership, or individual membership. If your role or employment changes, your administrator may change or remove your access without notice from us.

Keep your contact details accurate and tell us promptly if you suspect unauthorised access.

You must not:

• copy, resell, sublicense, rent or provide the service to third parties outside your organisation;
• reverse engineer, decompile, scrape, benchmark for publication, or attempt to extract source code or models;
• probe, load-test, bypass or interfere with security, rate limits, seat limits or access controls;
• upload unlawful, infringing, defamatory or malicious content, or data you do not have the right to share;
• upload sensitive categories of data (such as health, biometric, payment card or government identifier data) unless we have agreed to it in writing;
• use Clastra or its AI output as legal, financial, tax, medical or professional HR advice, or as the sole basis for a decision affecting a person's employment;
• use the service to build a competing product or to train competing models.

We may investigate suspected breaches and take the action described in section 9.

You keep ownership of the content you and your team put into Clastra — objectives, priorities, goals, tasks, notes, session records, company and people records. You grant us a non-exclusive, worldwide licence to host, store, copy, transmit, display and process that content solely to operate, secure, support and improve the service for you, including through the third parties listed in section 11.

You are responsible for the accuracy and lawfulness of the content you provide and for having any consents or notices required in your jurisdiction — particularly where you enable work-context capture, calendar access or voice capture for your staff, or where you record information about employees.

Personal information is handled under the Privacy Policy.

Clastra uses AI models to draft, summarise, structure and suggest. AI output is probabilistic: it can be incomplete, out of date, or simply wrong, and it may not reflect your company's context or obligations.

You must review AI output with human judgement before relying on it or acting on it. AI output is not advice, is not a decision, and is not a substitute for professional guidance. We do not warrant that AI output is accurate, complete, fit for purpose, or unique to you — similar output may be generated for other customers.

• Plans and seats. Clastra is sold as a subscription, priced per seat, billed monthly or annually in advance. The plan, seat count and prices are those shown in the application or in your order form.
• Payment. Payments are processed by Stripe. You authorise recurring charges to your payment method for the plan, seats and credits you purchase, plus applicable taxes. Prices are exclusive of GST and other taxes unless stated otherwise.
• Auto-renewal. Subscriptions renew automatically for successive terms until cancelled. You may cancel at any time; cancellation takes effect at the end of the current paid period, and access continues until then.
• Seat changes. Additional seats added mid-term are charged pro rata from the date they are added. Seat reductions take effect at the next renewal — we do not credit or refund seats removed mid-term.
• AI credits. AI credits are prepaid, consumed as features are used, and may expire in line with your plan. Credits have no cash value, are not transferable, and are not refundable or exchangeable once purchased.
• No refunds. Fees are non-refundable, including for partial periods, unused seats, unused credits, and periods where you chose not to use the service. Nothing in this clause limits rights you have under the Australian Consumer Law.
• Failed or late payment. If a payment fails or is overdue we may retry it, suspend or downgrade access, and charge reasonable recovery costs.
• Price changes. We may change prices, plan structures, credit rates or seat definitions. Changes take effect at your next renewal and we will give you notice before then. If you do not accept a change, cancel before the renewal date.

Clastra is being actively developed and access is currently waitlisted and staged. Free trials, pilot accounts, waitlisted access and any feature labelled preview, beta or early access are provided as-is and as-available, may change substantially or be withdrawn without notice, and may have limits on usage, storage or support.

Data held in trial, beta or demonstration environments may be reset or deleted. Do not rely on those environments as a record of your business. No availability, performance or support commitment applies to free, trial or beta use.

We may suspend, restrict or terminate access to all or part of the service — for an individual user, a company account, or an organisation — immediately and without liability, where we reasonably consider that:

• fees are unpaid or a payment method has failed;
• there is a security risk, suspected compromise, or abusive or excessive use that threatens the service or other customers;
• these Terms have been breached, including the acceptable-use rules;
• use is unlawful, or suspension is required by law, a regulator, or a third-party provider we depend on;
• maintenance, migration or an urgent fix requires it.

Where practical and lawful we will tell you first, and we will restore access once the cause is resolved. You may stop using the service and cancel at any time.

On termination, your right to use Clastra ends and we may delete your content. You can request an export of your company data within 30 days of termination; after that we may delete or de-identify it in line with the Privacy Policy and our legal retention obligations. Accrued fees remain payable, and clauses intended to survive (including sections 5, 10 to 16 and 18) survive termination.

The service is provided on an "as is" and "as available" basis. There is no service level agreement, no uptime guarantee and no guaranteed response time unless we have separately agreed one in writing.

Interruptions can be caused by scheduled and unscheduled maintenance, releases, capacity constraints, network conditions, device and operating-system behaviour, and outages or changes at the providers listed in section 11. Calendar synchronisation, activity capture, voice capture and notifications are best-effort: items may be delayed, duplicated, missed or fail to write.

You must not treat Clastra as your only record of commitments, appointments or obligations, and you should keep independent records where an outcome matters.

Clastra depends on third-party services to operate. Their own terms apply to their portions of the service, and their availability, pricing, features and APIs are outside our control and may change or be withdrawn. We are not liable for the acts, omissions, outages, data handling or changes of these providers.

Supabase

Hosting, database, authentication and file storage for the Clastra platform.

Stripe

Payment processing, subscriptions, invoicing and tax collection. Card details are handled by Stripe, never by Clastra.

Google and Microsoft

Calendar and identity APIs used only when you connect an account, to read availability and write the events you ask Clastra to create.

Apple, iOS and Android platforms

Device calendars, notifications and app distribution for the mobile, wearable and CarPlay experiences.

AI model providers (including OpenAI)

Generating drafts, summaries, coaching prompts and suggestions inside the product.

ElevenLabs

Speech and voice interaction for the voice-first daily ritual.

Resend

Transactional email such as invitations, sign-in codes and session notifications.

Analytics and error monitoring

Usage measurement and diagnostics so we can keep the service reliable.

Where you connect a third-party account (for example a Google or Microsoft calendar), you authorise Clastra to access it within the scopes you approve, and you remain bound by that provider's terms. You can disconnect at any time in settings.

To the maximum extent permitted by law, Clastra makes no warranty or representation that using the service will improve, and accepts no responsibility for:

• revenue, profit, growth, valuation or commercial results;
• the quality, suitability or execution of your strategy, objectives or priorities;
• team productivity, individual performance, engagement or retention;
• hiring, promotion, performance-management, disciplinary or termination decisions;
• project delivery, deadlines or resourcing outcomes;
• regulatory, tax, employment-law or other compliance outcomes;
• any decision, action or omission by you, your staff or your advisors, whether or not informed by Clastra or its AI output.

Clastra provides information, structure and prompts. Judgement, authority and accountability remain entirely with you and your organisation.

Except as expressly stated in these Terms, and to the extent permitted by law, we exclude all warranties, conditions and representations, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy and uninterrupted or error-free operation.

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you have under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, that cannot lawfully be excluded. Where we are permitted to limit liability for a breach of a non-excludable guarantee, our liability is limited, at our option, to resupplying the service or paying the cost of resupply.

To the maximum extent permitted by law, neither party is liable for any indirect, consequential, incidental, special, punitive or exemplary loss, or for loss of profits, revenue, anticipated savings, business opportunity, goodwill, reputation or data, however caused.

To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with these Terms and the service — whether in contract, tort (including negligence), statute, equity or otherwise — is limited to the total fees you paid to Clastra in the twelve (12) months immediately before the event giving rise to the claim. Where no fees have been paid (including free, trial and beta use), our aggregate liability is limited to AUD 100.

These limits do not apply to liability that cannot lawfully be limited, and each party remains responsible for its own unpaid fees, fraud and wilful misconduct.

You indemnify Clastra and its officers, employees and contractors against claims, losses, liabilities and reasonable costs arising from: your content; your use of the service in breach of these Terms or the law; your collection, capture or handling of information about your staff or third parties; and any decision you take with or without reliance on the service.

Each party will keep the other's non-public information confidential and use it only to perform under these Terms.

Clastra owns and retains all rights in the Clastra platform, software, models, prompts, designs, documentation, trade marks and brand — including the Clastra™ and Clastra AI™ marks — and in any aggregated, de-identified statistics derived from usage that do not identify you, your staff or your content. These Terms grant you a limited, revocable, non-transferable right to use the service during your subscription, and nothing more.

If you give us feedback or ideas, you grant us a perpetual, royalty-free licence to use them without obligation to you. You may use our name or logo publicly only with our prior written consent, and we will use yours only with yours.

We may update these Terms as the product and the law change. The effective date and version at the top of this page always reflect the current version. For material changes we will give notice in-app or by email before they take effect. Continuing to use Clastra after a change takes effect means you accept the updated Terms; if you do not accept them, stop using the service and cancel your subscription.

These Terms are governed by the laws of New South Wales, Australia. You and Clastra submit to the non-exclusive jurisdiction of the courts of New South Wales and the courts able to hear appeals from them.

Before starting proceedings, both parties agree to raise the issue in writing and attempt in good faith to resolve it within 20 business days. This does not prevent either party from seeking urgent injunctive relief.

These Terms, together with the Privacy Policy and any order form, are the entire agreement between us. If a provision is unenforceable, it is severed and the rest continues. A failure to enforce a right is not a waiver. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a sale of our business. Neither party is liable for delays caused by events beyond its reasonable control.

Questions about these Terms: email legal@clastra.ai. Privacy and data requests: privacy@clastra.ai.

These Terms are written in plain language for clarity; they are the operating terms of the service and are not legal advice to you.